Jeff从事医疗保健关系建设近30年. Learn about how he got started in the industry, the work he does leading healthcare forward, 以及他对ECG下一代医疗领导者的指导.
问:你是如何进入医疗管理咨询行业的?
A: We’re going to go way back. I grew up in Rochester, Minnesota, 我的第一份工作是在大学毕业后的暑假在梅奥诊所做外科技师. That’s where my interest in healthcare began.
当我在明尼苏达大学的MHA项目时,我开始了医疗保健咨询. 我真的很喜欢咨询和项目工作的想法. So I interviewed with consulting firms, 1988年,我接受了毕业后的第一份工作,就职于芝加哥的Tribrook医疗咨询公司. 今年6月将是我支持bet8网站备用客户的第31个年头.
问:你是如何对企业战略产生兴趣的?
答:当我加入Tribrook时,我在他们的战略小组, frankly, I didn’t really know what that meant at the time. 当我能够帮助几个客户做出关键的战略决策时,我开始看到这项工作的影响.
当你帮助组织做出改变方向的决定时, 在某些情况下,在可预见的未来改变他们社区的医疗保健, that feels good. 这不是每天或每个项目,但你也可以做很多其他有趣的事情.
问:当今医疗保健机构在您的bet8娱乐领域面临的最大挑战是什么?
A: In the last five or six years, 我们看到了对人口健康和发展改善护理能力的高度重视.
我们在西海岸以外的许多客户都在努力寻找想要做人口健康的合作伙伴. 这个领域存在一些问题,即与专注于建立按bet8娱乐收费的能力相比,这种做法的价值是什么——可能是短视的, but CEOs need to show a margin. 我们的许多大型系统客户可能在这方面处于领先地位, 进行必要的基础设施投资,改变他们的未来.
In many areas, where organizations are still growing, 我认为很多人都采取了我称之为回归基本的方法:“我们必须更好、更有效地运营, 这意味着我们雇佣的医疗团队必须更有效率, medical group 3.0; we need to do revenue cycle better; we need basic service line operations improvement. 我们需要在合同中进行一些合同评估和管理护理改进.“我们仍在战略增长和建设bet8娱乐线路, which is important, but I think that’s where they are. 这通常意味着专注于大型bet8娱乐项目. I mean, when you look at cancer, births, orthopedics, and heart, you’ve got 60% to 70% of everything hospitals do.
问:你作为顾问遇到过的最有趣的挑战是什么?
答:最令人着迷的挑战是当客户确定他们要走不同的方向或正在做出关键决定时. 无论是为这些客户建立独特的合作关系,还是帮助他们分析在新领域拓展新bet8娱乐的策略,这些都是最令人兴奋的事情.
问:你参与过的项目中有没有什么特别有价值的?
A: Some of my long-term clients, 比如俄亥俄州的纪念医疗系统,20年前我就在那里,帮助他们制定了建立医疗集团的战略, and today that medical group is 300 physicians strong. It was a rural community with two hospitals, and the hospitals are almost 100 years old, but there was no self-sustaining medical group. Physicians came, and practiced, but when their careers were over, their small medical group went away. We built a strategy around the vision of, “为什么这个社区要有一家有100年历史的医院,却没有医疗团体?”
然后,在田纳西州,每个人都说我们的客户,医院,必须合并. 我们是持相反意见的人,我们说,“这是一个选择,但不是你的 only option.” And they decided to stay independent. 首席执行官今天谈到了他们社区中有多少人幸存下来,因为他们得到了即时的中风治疗或其他类型的创伤治疗, where if they had merged, those services would have been 45 minutes away. I mean, 他们实际上会列出每年有多少人因为中风而来急诊室, and what percentage of those people totally recovered. 他们坚信,他们在那里充分发挥能力的事实使他们的许多地区公民过上了更好的生活. I mean, that’s very exciting.
Another project was in San Diego, where Palomar Health was in deep financial trouble, losing $20 million a year. We came in with a new CEO, did the strategic plan and an operations plan, and helped turn the organization around. 他们建了一家新医院,并与凯撒医疗机构达成了一笔关键的资本交易, 导致埃斯孔迪多出现了新的心脏病专家和外科bet8网站备用.
Q: What’s the best part of your workday?
A: Working with my colleagues. 我留在咨询行业的原因之一是与所有真正的, really smart young people around me: the consultants, and the managers, and the senior managers. 我喜欢我们的内部团队工作会议,真正深入研究客户的问题和答案. It pushes me to be better. 我必须这样,因为要跟上他们的步伐是永无止境的. It’s renewing and enjoyable to be around it.
I think one of the differences in consulting is, we’re not great managers; we’re advisers. 当然我们也管理项目之类的事情, our real role is advising, and developing analyses that lead to conclusions, and helping clients understand our recommendations. So when you think of our workday, 99% of our workday I am, and others in the firm are, surrounded by focused, smart, energetic people.
问:你为了了解最新的医疗保健问题而阅读的出版物有哪些?
A: I read Modern Healthcare, HS&M, Harvard Business Review然后我阅读不同的州出版物,特别是在我有多个客户的州. Those are the things that I read to stay topical. 我认为最大的问题是,“在战略上,我们的首席执行官客户有什么关系??” We have to stay on top of that—and have answers.
Q: What do you do outside of the office?
A: (Laughs) Is there an outside of the office? 我们旅行,园艺,住在永无止境的装修中,读书,玩摄影. 当我们在棕榈泉的沙漠里度过时光时,我们会徒步旅行之类的事情. Be with friends.
Q: Do you have any animals?
A: Yes: our dog, Lucy, 60 pounds, Labradoodle mix. 她现在十岁了,但她仍然很活跃,在沙漠里奔跑. I’m down in Palm Springs right now, and she is chasing lizards under the plants; she’s our lizard girl!
Published May 8, 2019